Terms & conditions

1. About this website

This website is operated by Cobra Protection Ltd, company number 14033901, registered in England and Wales. Its information explains our services in general terms. Security advice and Crime Check are public information, not an individual risk assessment, a guarantee of safety or a substitute for advice tailored to your circumstances. Crime Check uses published third-party data, approximate locations and dates; availability and completeness can vary.

You may use the website for lawful personal or business research. Do not interfere with it, submit unlawful material, misuse the enquiry form or claim that an illustrative image or hypothetical example depicts a real client assignment. We try to keep the information accurate, but it may change. Contact us before relying on a service description for a specific decision.

2. Enquiries and service bookings

Submitting an enquiry does not book a service or create a contract. We normally provide a written quotation or proposal describing the proposed service, scope, price or pricing basis and applicable terms before a booking is accepted. The quotation or proposal will specify any deposit or advance payment, validity period, invoice due date and cancellation arrangements. There are no website-wide default figures for these matters. Please review the written terms you receive and ask questions before accepting them.

An accepted quotation and the applicable law govern an agreed service; this website-use page does not override a consumer’s statutory rights. An applicable distance or off-premises consumer booking may carry pre-contract information and cancellation rights. If a client asks for a service to begin during an applicable cancellation period, the required request and information must be dealt with in the booking process before work begins. Please ask for the written details before committing. This website page is not, by itself, the cancellation information or form required for a particular booking.

3. Content and external services

Unless stated otherwise, the site’s text, branding and original presentation belong to Cobra Protection Ltd or are used with permission. You may read and share a link to the site, but do not republish substantial material or use our branding as your own. We may link to third-party services or information; their content and availability are controlled by those providers. The Privacy Notice and Cookie Notice explain relevant data handling.

4. Contact and complaints

Contact info@cobraprotection.co.uk about website errors, enquiries or complaints. We will review a complaint and respond within a reasonable time, keeping you informed where further information or time is needed. Nothing on this page excludes rights or remedies that cannot lawfully be excluded. This page is governed by the law of England and Wales, subject to mandatory consumer protections that apply to you.