Terms & Conditions

1. Company Information

Cobra Protection Ltd is a company registered in England and Wales.

• Company number: 14033901
• Registered address: 54 St James Street, Liverpool, L1 0AB
• Email: info@cobraprotection.co.uk
• Telephone: +44 7704 421991
• Regulatory body: Security Industry Authority (SIA)

2. Definitions

In these Terms, the following definitions apply:

• "Agreement" means any written or electronic service agreement, statement of work, or proposal accepted by the Client.
• "Services" means the security services to be provided by the Company as set out in the relevant Agreement, including but not limited to Close Protection, Residential Security, Asset Protection, Event Security and Media Backwatch.
• "Operative" means any SIA-licensed security professional engaged by the Company to deliver the Services.
• "Confidential Information" means any information disclosed by either party that is marked as confidential or that a reasonable person would consider confidential given the nature of the information and the circumstances of disclosure.
• "Force Majeure Event" means any event outside a party's reasonable control, including but not limited to acts of God, civil unrest, terrorism, pandemic or governmental action.

3. Engagement and Formation of Contract

A binding contract is formed when:

• the Client accepts a written quotation or proposal issued by Cobra Protection Ltd in writing (including by email); or
• the Client provides written or verbal confirmation of engagement and a deposit is received by the Company.

These Terms shall be incorporated into and form part of every Agreement between the Company and the Client. In the event of any conflict between these Terms and any specific Agreement, the terms of the specific Agreement shall prevail.

4. Our Services

4.1 Scope

We provide professional security services including Close Protection, Residential Security, Asset Protection, Event Security and Media Backwatch. The specific scope of Services for each engagement will be set out in a written Agreement or statement of work provided prior to commencement.

4.2 Operatives

All operatives deployed by Cobra Protection Ltd hold a current and valid SIA licence appropriate to the role in which they are deployed and have been screened in accordance with BS7858 (Screening of individuals working in a secure environment). The Company reserves the right to deploy suitable alternative operatives where necessary, provided that any substitute operative holds the same level of SIA licensing and vetting.

4.3 Threat and Risk Assessment

Prior to the commencement of Services, the Company may conduct a threat and risk assessment. The Client agrees to provide all information reasonably requested by the Company to enable an accurate assessment to be carried out. The Client acknowledges that the accuracy and completeness of any assessment is dependent on the information provided by the Client.

4.4 Limitations of Services

Our operatives are not law enforcement officers and do not have powers of arrest beyond those available to any private citizen under the Police and Criminal Evidence Act 1984. The Company provides security and protection services but cannot guarantee the absolute prevention of all incidents or harm.

5. Client Obligations

The Client agrees to:

• provide accurate, complete and timely information about the nature of the assignment, any known threats or risks, and any relevant changes in circumstances
• co-operate fully with the Company's operatives and follow any reasonable security instructions given in good faith
• ensure that any premises, locations or events in relation to which Services are provided comply with all applicable legal requirements
• notify the Company immediately of any material change in circumstances that may affect the delivery of Services or the risk profile of the assignment
• not engage or direct the Company's operatives to act in a manner that is unlawful, contrary to SIA licensing conditions, or in breach of these Terms
• pay all invoices in accordance with Clause 7

6. Confidentiality

Both parties agree to keep Confidential Information strictly confidential and not to disclose it to any third party without the prior written consent of the other party, except:

• to employees, sub-contractors or professional advisers who need to know the information for the purposes of performing their obligations, and who are bound by equivalent confidentiality obligations;
• as required by law, regulation or court order.

This obligation of confidentiality shall survive the termination of any Agreement for a period of five (5) years. The Company acknowledges the sensitive nature of client security arrangements and treats all client information with the utmost discretion.

7. Fees and Payment

7.1 Quotations

Quotations are valid for 14 days from the date of issue unless otherwise stated. The Company reserves the right to adjust fees where there has been a material change in the scope, duration or risk profile of an assignment.

7.2 Deposit

Unless otherwise agreed in writing, a non-refundable deposit of 25% of the total quoted fee is required to confirm and secure a booking. No operatives will be assigned or briefed until the deposit has been received.

7.3 Payment Terms

Unless otherwise agreed in writing, invoices are due for payment within 14 days of the invoice date. For engagements exceeding 30 days in duration, the Company may invoice on a weekly or fortnightly basis as agreed.

7.4 Late Payment

In the event of late payment, the Company reserves the right to charge interest on any outstanding amount at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. The Company further reserves the right to suspend or withdraw Services where payment is materially overdue.

7.5 Expenses

Unless included within the agreed quotation, reasonable and pre-agreed out-of-pocket expenses incurred in connection with the Services (including travel, accommodation and subsistence where operatives are required to work away from their home base) will be invoiced to the Client at cost.

8. Cancellation and Variation

8.1 Cancellation by the Client

In the event of cancellation by the Client, the following charges apply:

• More than 14 days before commencement: loss of deposit only
• 7–14 days before commencement: 50% of the total agreed fee
• Less than 7 days before commencement: 100% of the total agreed fee

All cancellations must be made in writing to info@cobraprotection.co.uk.

8.2 Cancellation by the Company

The Company reserves the right to cancel or withdraw from an engagement with reasonable notice in circumstances where it would be unlawful, unsafe or contrary to the SIA's licensing conditions to continue. In such circumstances, any unearned fees will be refunded in full.

8.3 Variation

Any variation to the agreed scope of Services must be agreed in writing between both parties. The Company may adjust its fees accordingly where a variation results in a material increase in work, risk or resources required.

9. Liability

9.1 Our Liability

The Company's total liability to the Client arising out of or in connection with any Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by the Client under the relevant Agreement in the twelve (12) months preceding the event giving rise to the claim.

9.2 Excluded Losses

To the fullest extent permitted by law, the Company excludes liability for:

• loss of profits, revenue or business
• loss of anticipated savings
• loss of goodwill or reputation
• any indirect or consequential loss
• any loss arising from the Client's failure to provide accurate information or to comply with their obligations under Clause 5

9.3 Nothing in These Terms Excludes

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

9.4 Insurance

The Company maintains appropriate professional indemnity and public liability insurance. Details of cover are available on request.

10. Force Majeure

Neither party shall be in breach of these Terms or liable to the other for any delay or failure to perform its obligations under an Agreement where such delay or failure results directly from a Force Majeure Event, provided that the affected party notifies the other party as soon as reasonably practicable and takes all reasonable steps to mitigate the effects of such event. If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the Agreement on written notice without liability to the other.

11. Intellectual Property

All intellectual property rights in any deliverables, reports, risk assessments or other documents produced by the Company in connection with the Services shall remain the property of Cobra Protection Ltd unless otherwise agreed in writing. The Company grants the Client a non-exclusive licence to use such materials for the purposes for which they were commissioned.

12. Data Protection

Each party shall comply with its obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in connection with any personal data processed in relation to the Services. Further details of how the Company processes personal data are set out in our Privacy Policy.

13. Safeguarding and Conduct

The Company is committed to safeguarding and promoting the welfare of all individuals with whom its operatives may come into contact. All operatives are required to adhere to the Company's code of conduct, which prohibits any form of abuse, harassment, discrimination or unlawful conduct. Any concerns regarding the conduct of a Company operative should be reported immediately to info@cobraprotection.co.uk.

14. Complaints

If you are dissatisfied with any aspect of our Services, please contact us in writing in the first instance at info@cobraprotection.co.uk. We will acknowledge your complaint within 2 business days and aim to provide a substantive response within 14 business days. If your complaint is not resolved to your satisfaction, you may refer the matter to the Security Industry Authority (SIA) where it relates to licensing or conduct matters.

15. Termination

Either party may terminate an Agreement immediately on written notice if the other party:

• commits a material breach of these Terms and (where such breach is capable of remedy) fails to remedy it within 14 days of written notice;
• becomes insolvent, enters administration, or is subject to a winding-up order; or
• ceases or threatens to cease to carry on business.

On termination, the Client shall pay for all Services delivered up to the date of termination. Termination does not affect any rights or obligations that have accrued prior to termination, nor any provisions that are expressed to survive termination.

16. Entire Agreement

These Terms and any Agreement incorporating them constitute the entire agreement between the parties in relation to the subject matter and supersede all prior representations, agreements, negotiations and understandings, whether oral or written. Each party acknowledges that it has not relied upon any representation or warranty not expressly set out in these Terms or the relevant Agreement.

17. Waiver and Severability

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. If any provision of these Terms is found by a court to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

18. Amendments

The Company reserves the right to amend these Terms from time to time. The version in force at the time an Agreement is entered into shall govern that Agreement. Updated Terms will be published on our website with a revised "Last reviewed" date.

19. Governing Law and Jurisdiction

These Terms and any Agreement incorporating them shall be governed by and construed in accordance with the law of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact

For any queries relating to these Terms, please contact: